Secretarial Skills – Level 1

secretarial 01Professional Secretarial Skills

The word secretary is derived from the word secret. These persons are entrusted with a wide variety of responsibilities in order to better assist the boss. Handling her and her boss’s calander; handling filing and company archiving is a integral responsibility in any secretary.  Also  Telephone etiquettes is a must for maintaining internal and external client satisfaction and dealing with their needs .  Professional secreterial skills does just that.


secretarial 02What will you learn?

This course will aid secretaries / assistants with the essential knowledge to upgrade their careers.  Participants will be able to schedule their and their Boss’s personal calanders using variety of tools; Partcipants will also be aware of all telephones etiquette and how to deal with telephone bombs (problem people & situations)

Is it right for me?

This course is designated to all Secretaries and Office Assistants.


Course Curriculum

  • Creating & maintaining the four manual filing systems : Alpabetic, Subject, Geographic and Numeric.
  • Follow up on mail from entry to shelf.
  • Cross referencing & transferring systems.
  • The importance of automated / filing systems and how it can fasten & guarantee retrieval & follow up on documents.
  • Thirty tips for telephone ettiquete.
  • Dealing with difficult people and telephone bombs
  • Indecisive callers
  • Indecisive callers
  • Difficult-to-understand-callers
  • Angry callers
  • Abusive callers
  • Using a variety of daily, weekly and monthly calenders
  • Understanding the basic concepts of time management


Duration 2 days
Language Bilingual
Participants 8 – 1
Fees 1,320 EGP

2012-07-16 09:00:00
2012-07-17 17:00:00