Total Quality Management

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What’s Unique?

To survive and grow in global markets, organizations will be required to develop customer focus strategy and involve employees in continuous quality improvement to continually improve Quality. Export trade demands high quality services and world-class products. It requires radical change in our traditional approaches. Management can bring about transformation and move towards Quality Organizational Excellence (O/E) by developing their employees in every function.

Total Quality Management is intended for both Manufacturing and Service Industries. It offers participants a unique opportunity to enhance their skills in the area of Total Quality Management and introduces them to the modern tools and techniques necessary for establishing the performance of quality systems that satisfies the requirements of international standards, and monitoring the performance of such system with the purpose of continual improvement.
Total Quality Management is a three-semester program, two courses per semester program. The six courses cover the various aspects of modern quality management. The most important part of the study program is the application projects, which run throughout the semesters. Projects should be industry-based requiring students to spend one day per week working with their organizations on a quality related initiative


Key Learnings

By the end of this course you will be able to:

  • Become successful quality managers in their organizations.
  • Lead the quality activities at their organization through acquiring up-to-date knowledge and skills.
  • Be an active member in quality planning and quality improvement project teams in their organization. The program provides hands-on training on how to use the quality tools and techniques to plan and implement such projects.
  • Set for the qualifying exam of the American Society for Quality (ASQ) and obtain its certificate “Certified Manager of Quality/Organization Excellence - CMQ/OE”. For more information, Please visit the website
Program Content

Course 1: Continuous Business Process Improvement (BPI) using Lean & Six Sigma Methodology

  • Six Sigma Methodology Overview
  • Define phase (Project Charter)
  • Measure phase (SIPOC / Pareto / Flow Diagrams / WBDS / Data Collection / 7 wastes / Current VSM)
  • Analyze phase(Fish Bone Diagrams / Run chart / Visual Management)
  • Improve phase (Scatter Diagrams / Histogram / Push Vs. Pull Systems / SMED)
  • Control phase (Control Plan / Visual Control)

After completing the course, participants will be able to:

  • Define improvement opportunities in their work environment.
  • Measure the performance of the problematic process or interrelated processes.
  • Identify types of waste in the process and define the biggest type to reduce or eliminate.
  • Analyze the data to find the root causes.
  • Establish effective solutions for the problem.
  • Establish the required process controls
  • Use lean tools throughout the improvement project.

Course 2: Statistical Quality Control

  • Fundamentals of Statistics
  • Fundamentals of Probability
  • Statistical Inference
  • Control charts for Variables
  • Control charts for Attributes
  • Lot-by-Lot Acceptance Sampling
  • The Mil Standards for Attributes Sampling Plans

After completing the course, participants will be able to:

  • Understand the fundamentals of statistics and probability
  • Understand and apply statistical Inferences
  • Establish and use control charts for variables and attributes
  • Establish and use sampling plans.

Course 3: Quality Planning Process for Manufacturing & Service applications

  • Establish project
  • Identify customers
  • Define customer needs
  • Develop product / Service
  • Develop process
  • Establish process controls

After completing the course, participants will be able to:

  • Select and establish a planning project for a world class product / service.
  • Identify the project’s customers and define their needs.
  • Develop the product/service to meet customer needs.
  • Develop the delivery process for the product/service.
  • Establish process controls.

LOGIC Methodology

Course 4: Standards for Quality and Environmental Management Systems, “Malcolm Baldrige” Award Standards

  • Standards for Quality Management Systems ISO 9001.
  • Standards for Environmental Management Systems ISO14001.
  • The “Malcolm Baldrige” award standards.

After completing the course, participants will be able to:

  • Understand the requirements of ISO 9001 and ISO 14001 and how to establish these systems in the organization.
  • Be aware of the requirements of the Malcolm Baldridge Standards to consider them during the organization drive towards Excellence.

Course 5: Managing the Quality Functions

  • Basic Quality Concepts
  • Company-wide quality assessment
  • Process Management
  • Strategic Quality Management
  • Organization for Quality
  • Developing Quality culture
  • Supply chain management
  • Operations – Manufacturing Sector
  • Operations – Service Sector
  • Inspection, Test, and Measurement
  • Marketing, Field Performance, and Customer Service
  • Quality Information Systems

After completing the course, participants will be able to:

  • Carry out an organization-wide quality assessment
  • Formulate quality strategy
  • Given needed support to establish an organization for quality to develop a quality culture, and to develop QI.
  • Give required support to planning and carrying out the activities along the quality function.

Course 6: Project Management

  • Overview
  • Project Initiation
  • Project Planning
  • Project Execution
  • Project Closure
  • Computational Techniques for Project Managers (PERT)

After completing the course, participants will be able to:

  • Understand the details of project’s phases.
  • Apply the tools and techniques of each phase.
  • Understand and apply “PERT”

Duration:                One Year

Language:             English & Arabic

Fees:                       13.500 EGP

Schedule Runs

2012-03-04 09:00:00
2012-03-08 17:00:00