“Do what you do so well that they would want to see it again and bring their friends” Walt Disney.
Research shows that customers make decisions based on how they feel and not what they think.
Creating an experience for the customer is not as easy as it looks.
Too many restrictions that you yourself feel victimized and helpless, nothing is in your hands, right? The best way to treat obstacles is to use them as stepping stones, laugh at them and let them lead you to something better.
It is you who have the choice and it is also you who can create the experience that they will never forget.
- Learn how Personal Accountability is the heart of customer excellence.
- Understand how customers have evolved over time.
- Own the needed skills. You are the Experience you create for your customers
- Fix problems. And it all starts with fixing yourself first.